Flint & Thread -Your Ultimate Online Shopping Destination

Frequently Asked Questions

App & Technical Help

First, close the app and reopen it. If the issue continues, clear the app cache from your phone settings. Make sure you're using the latest version of Flint & Thread from the Play Store/App Store. Restart your device and try again.

Ensure your mobile number or email and password are correct. If you forgot your password, use the “Forgot Password” option. Also, check your network connection and disable any VPN that could block login access.

Check if your phone has network coverage. Wait for 30–60 seconds and try again. If still not received, check if SMS permissions are enabled for the app. You can also request email OTP if available.

Update the app to the latest version. Clear cache, refresh the homepage, and ensure you have a stable internet connection. If the problem persists, reinstall the app.

Go to Menu → Help & Support → Report an Issue. Describe the problem and upload screenshots if possible. Our support team will review and provide a quick resolution.

Still have questions?

Can't find the answer you're looking for? Our customer support team is always ready to help.

Contact Support

Popular Searches

Shopping Cart

Frequently Asked Questions

App & Technical Help

FAQ Categories

Still have questions?

Popular Searches

Shopping Cart

Frequently Asked Questions

Frequently Asked Questions

App & Technical Help

FAQ Categories

The app is not loading or keeps crashing. What should I do?

I am unable to log in to my account. How can I fix this?

I am not receiving OTP for login or signup. What should I do?

Some features are not working properly. How can I fix this?

How can I report a technical issue or app bug?

Still have questions?